Phone: (715) 877-2177
Address: 122 E Lincoln Ave., PO Box 156, Fall Creek, WI 54742
Hours: Monday-Friday, 9:00 AM – 4:00 PM
Water/Sewer and Garbage Services
Contact the Administration Office to set up service or for help regarding your service. Water/Sewer services are provided by the Village. Garbage service is contracted through the Village and provided by Waste Management (WM). Garbage is picked up weekly on Fridays, recycling bi-weekly. See Village Calendar for recycling schedule. To request bulk-item or additional pickup, call WM directly at 866-650-5288.
Utility bills are issued monthly, due on the 20th of the month. A 1% late fee is added to bills not paid on time. A written notice may be sent to a customer with an overdue bill, and unless payment or satisfactory arrangement for payment is made within 10 days, service may be discontinued pursuant to Chapter PSC 185, Wisconsin Administrative Code.
AUTO PAY: You may enroll to have automatic payments withdrawn from your bank account. See the Documents Center for application.
ONLINE PAYMENTS: If you prefer to make your payment online, that option is available through PSN Payment Service Network. Please Note: Payments made through PSN can take up to 3 business days for the funds to reach us. Make your payment early to allow for PSN’s processing time in order to avoid a late penalty.
Village of Fall Creek Water Service Line Inventory – February 18, 2025
Public Notice regarding Service Line Inventory – January 29, 2025
WATER/SEWER SERVICE Basic residential rates for a 5/8″ meter:
Water General Service Charge $12.10
Water Public Fire Protection Charge $9.73
Sewer General Service Charge $29.03
Total Service Charges $50.86
Water Volume Charge $8.22 per 1,000 gallons
Sewer Volume Charge $11.18 per 1,000 gallons
Lawn watering through the house meter does not receive a sewer credit. A separate meter for lawn watering/outdoor use is available through the Public Works Department.
GARBAGE SERVICE Basic residential rates:
35 gallon cart $15.83/month
65 gallon cart $17.95/month
95 gallon cart $20.05/month
Additional 65 gallon recycling cart $2.37/month
Reinstate service after suspension $10.00
Pick up for GARBAGE is weekly on Fridays.
Pick up for RECYCLING is every other Friday.
See Village Calendar for recycling schedule.
Placement of carts: 3 feet from curb & fixed objects, 2 feet between containers, containers facing toward street.
Other Utility Services
ELECTRIC & NATURAL GAS
EXCEL ENERGY
Residential Service:
1-800-895-4999
Report a gas leak or gas outage:
1-800-895-2999
Report an electrical outage or check
status of outage: TEXT 98936
INTERNET
Astrea
1-800-236-8434
Bloomer Broadband
715-568-4830
Brightspeed
New Customers: 1-855-571-3336
Current Customers: 1-833-692-7773
EXTRA PICKUP FOR GARBAGE
Waste Management
866-650-5288